Issue of July 5, 2020
Mt. Province
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Globe, Smart told to improve service
by Alpine L. Killa

BONTOC, Mountain Province – Mayor Franklin Odsey reiterated his call to Smart Communications and Globe Telecom to improve their services in this capital town due to the constant and growing clamor of the people for the network providers to upgrade their systems.

The complaints include slow Internet speed, unstable network signal, which is crucial now that face-to-face transactions are discouraged due to the Covid-19; and slow response to calls for technical assistance.

Bontoc is where most transactions take place and where the largest number of network users are found being the seat of the municipal and provincial governments, national government agency provincial offices; and the center of commerce, trade, and education.

With the pandemic, face-to-face transactions are discouraged and limited to prevent and avoid the spread of Covid-19, compelling many business and government transactions to depend on the Internet.

The government has adopted online meetings and seminars to ensure that services to the public are delivered and issues and concerns are resolved. The Department of Education has also included online enrolment for students and is proposing online classes in the coming school year.

The mayor urged the two network providers to provide the long-overdue upgrade to their infrastructure, put up additional towers, and build towers in barangays where there is no network signal.

“This is a win-win solution to the service providers and the customers as more users will avail of the services if they are satisfied,” Odsey said.

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