A team regularly monitors all departments at city hall especially in offices that offer frontline services to ensure the public is served well.

City Human Resource Management Officer Estrella Bisquera said the monitoring of these offices is in compliance to Administrative Order 99, s. 2012 issued by Mayor Mauricio Domogan.

Bisquera added the city hall is very strict in the implementation of no-play policy during office hours while a skeletal force is present during lunch break to serve city residents.

Civil Service Commission Baguio Field Officer George Manzano rated city hall as one of the most responsive local government units in terms of providing service.

Manzano said the establishment of a one-stop shop center at the left wing of city hall is one of the best practices, which other LGUs, especially highly urbanized areas have also established.

Domogan, for his part, said city hall has always been recognizing the good deeds and exemplary performances of its employees but it also renders administrative sanctions to erring workers.

The chief executive reported eight city hall employees were recently given disciplinary action while some were dismissed from government service with their benefits forfeited.

“We do not tolerate any kind of foolishness if only to deliver quality government service to our people,” said Domogan as he graced the press forum in line with the 112th Philippine Civil Service Anniversary celebration with the theme “Kawani, ikaw ay isang lingkod bayani!”

The mayor meanwhile announced that some city hall employees will be recipients of the Loyalty Award for rendering service for 10 years and every succeeding five years thereafter up to 40 years in service.

He said workers who rendered 10 years of service will receive P10,000 cash aside from plaque of recognition and another P5,000 loyalty bonus every five years of service thereafter.

A silver ring will be included for an employee with 20 or 25 years in service, while those who have served for 30 and 35 years will be given an 18-carat gold ring and a 21-carat gold ring for those who have attained 40 years of service in the city government.