Issue of February 3, 2019

Panagbenga Flower Festival
Other Links:
114 in MP attend seminar on int’l hospitality competencies
by Francis B. Degay

SAGADA, Mountain Province – One hundred fourteen participants attended a two-day training on international hospitality competencies and modern guest approaches and service techniques on Jan. 24 and 25 at the Sagada Homestay.

The seminar was attended by inn keepers, tour guides, drivers, and entrepreneurs, including staff of the municipal tourism offices of Sagada, Barlig, Sadanga, Besao, Tadian, Bauko, and Bontoc and the Provincial Tourism Office.

Three participants from Banaue, Ifugao and one from Kalinga also attended.

Francisco dela Cruz, who was invited as speaker during the seminar, emphasized the importance of making a customer happy, which will make them purchase more goods, food and drinks, stay longer, and return and bring other customers.

He said the quality of greetings to customers is very important as words must be said with correct diction, body language, and must emanate from the heart. 

Individuals who deal with various types of customers, especially those who are difficult to transact with, must maintain kindness, calmness, and generosity.

In housekeeping, there must be sustained cleaning, arranging of furniture and fixture, appropriate lighting, and the area must have a space where a guest can have a 360-degree view of the room and the goods displayed, dela Cruz said.

He related the importance of close relationship and regular feedback mechanism between the frontliners and back staff members. Feedback, he said, is necessary as this guides them in their daily tasks, especially in coming up with proper decision making.

Frontliners represent those who directly entertain the guests, while the back staff members are those who are at the administration and corporate offices.

In most instances, it is recommended that the staff of the back office must have also hands-on experience in some of the front line activities. This will give the middle or higher management better understanding of what is happening in the industry.

Another important concern is delegating authority. Policies are not written on stones, dela Cruz said.

In cases of emergencies such as matters between life and death, the lower management or middle management must decide immediately.

Dela Cruz is an acclaimed resource speaker and consultant who was trained by the late Henry Sy, owner of SM department stores.

He also has enormous experience in one of the largest hotels in the Middle East where he worked as one of the executives for 17 years.

Sagada Mayor James Pooten, Jr. welcomed the participants and thanked the Department of Tourism-Cordillera for sponsoring and holding the activity in the famous tourist destination.

Your Ad Here

DOT crafts plan to boost farm tourism in the Cordillera

City assessor advices public to declare real properties

LT Coffee Festival to feature firsthand farm experience

Better Fil-Chi ties seen to bring more biz deals

Farmers urged to sell palay to NFA

PWU Baguio
Technical Education & Skills Development Authority – CAR
University of Baguio

Baguio Central University
Baguio Country Club
Benguet Electric Cooperative Inc.
Bureau of Fisheries and Aquatic Resources – CAR
Congressman Ronald M. Cosalan
Department of Health – CAR
John Hay Management Corporation
National Grid Corporation of the Philippines
New Media Services
Pag–IBIG Fund
Pines City Colleges
Sangguniang Panlungsod

Assumption Medical Diagnostic Center
Baguio Center Mall
Baguio Water District
Choobi Choobi
Congressman Mark O. Go
Councilor Leandro B. Yangot Jr.
Curamed Pharmacy
Department of Environment and Natural Resources – CAR
Department of Public Works and Highways – CAR
Department of Science and Technology
Fabulo Beauty and Image Salon
Far East Pacific Commercial
Filipino–Japanese Foundation of Northern Luzon, Inc.
Ganza & Solibao Restaurants
Gen. Benjie B. Magalong
GMS Technology
Governor Crescencio C. Pacalso
Mayor Mauricio G. Domogan
Mayor Romeo K. Salda
Mother Earth Deli Basket
Nagomi Spa
Narda’s / Sunflower Ridge
Northern Luzon School for the Visually Impaired, Inc.
Our Lady of Mt. Carmel Montessori, Inc.
Philex Mining Corporation
Police Regional Office – CAR
Regional Development Council – CAR and National Economic and Development Authority – CAR
Regional Tripartate Wages and Productivity Board – CAR
SN Aboitiz
Tony Boy Tabora
Veterans Bank

Home | About Us | Editorial Policy | Contact Us  
News | Opinion | Snapshots | Week's Mail | Obituaries  
Copyright © 2007-2015. All Rights Reserved.