by Maria Teresa B. Beñas
DOLORES, Abra – People of this town showed their appreciation to the exemplary services provided by employees of the local government by giving them a rating beyond their expectation.
The 2016 Civil Service Commission Report Card Survey ranked Dolores fifth in the national level and the only local government unit in the Cordillera to be included in the Top 10 LGUs nationwide with a rating of 94.65 percent.
Mayor Robert Victor G, Seares, Jr. thanked his fellow officials and employees for their support and cooperation in the implementation of the various anti-graft and corruption laws and CSC policies and guidelines for more effective and responsive public service delivery system.
The CSC rated LGUs and government agencies by their compliance with the Anti-Red Tape Act, which includes displaying their Citizens’ Charter, observing the No Noon Break Policy, wearing of IDs or nameplates, establishing public assistance desk, and the anti-fixers campaign.
The other LGUs in the Top 10 are Santiago City, Isabela; Tagum City, Davao del Norte; Arayat, Pampanga; Mamasapano, Maguindanao; Iriga City, Camarines Sur; Talipao, Sulu; Lano, Camarines Norte; Lal-lo, Cagayan, and Mati City, Davao Oriental.
The RCS is a tool used for actual gathering of clients’ feedback on government agencies’ frontline services and compliance with the other provisions of Republic Act 9485 or the Anti-Red Tape Act of 2007.
Aside from assessing the agency’s compliance, the RCS provides a quantitative measure of the clients’ perception on the quality, efficiency, and adequacy of frontline services.
Results of the RCS will not only depend on showcasing the service office, but also on the citizens’ overall satisfaction.
In 2016, the CSC reported a total of 140 local government offices received an “excellent” rating.